The sold goods shall be returned and replaced within a period of fourteen days from the date of purchase, in accordance with the following terms and conditions:
1- The item must be in its original condition when purchased
2- The consumer must not have used it in any way
3- any special customized products cannot be returned or exchanged
Warranty :
The warranty includes only the following devices
(Water Fireplace, Ethanol Fireplace)
the warranty is for a period of (two years) from the date of the purchase invoice.
· The warranty provided by the company does not include any distortion, removal, or modification of the product’s serial number or the company’s label on the product.
· The warranty does not include any product subjected to an attempt to disassemble or repair it by any party not authorized by the company to do so.
· The warranty does not include malfunctions resulting from (accidents, misuse, fire, electrical burn, scratch, breakage, fall....
1- The item must be in its original condition when purchased
2- The consumer must not have used it in any way
3- any special customized products cannot be returned or exchanged
Warranty :
The warranty includes only the following devices
(Water Fireplace, Ethanol Fireplace)
the warranty is for a period of (two years) from the date of the purchase invoice.
· The warranty provided by the company does not include any distortion, removal, or modification of the product’s serial number or the company’s label on the product.
· The warranty does not include any product subjected to an attempt to disassemble or repair it by any party not authorized by the company to do so.
· The warranty does not include malfunctions resulting from (accidents, misuse, fire, electrical burn, scratch, breakage, fall....